From our very start we sought to disrupt and reinvent a client’s experience with technology. We believe that people are at the heart of every technology. That a user’s experience with technology directly effects profitability, productivity, and creativity; it can also make or break your day.
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A proactive partner, who puts you first.
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It seems obvious—if you’re in the service industry, you should excel at providing great service. At PACE Technical, we are committed to wowing you at every turn. We’re a group of people who love technology, almost as much as we love helping the people who use it.
We show our commitment by taking the time to listen to your needs, understanding your problems, asking about your goals, and proactively ensuring that all your technology needs are addressed. We communicate early and often, are responsive to your requirements, proactive in our identification of problems, and don’t quit until we find a solution. We pride ourselves on providing an exceptional client experience and are driven to maintain our 99.3% client satisfaction ratings.
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Creating ecstatic clients by adding value beyond the fix.
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For us, it's not enough that we fix your problems; we want to make sure things don’t go awry in the first place. To deliver on this promise, we have built an entire team dedicated to ensuring you get the proactive and pre-emptive care you need.
As a client, you will benefit from regular consultations with our strategic planning team to help understand how we can make your technology perform better for your company and then implement the hardware, software, and tools to deliver. Our strategy and client success teams will work with you to create a customized system to help get the most value out of your IT investment and hold us accountable on metrics that matter most to your business through your new PACE Portal.
When we do come across an issue, we don’t just fix it but look for the potential root cause so that we can stop it from ever occurring again. We then take the time to explain what we recommend, in human terms (not tech-speak), so that you can feel comfortable knowing how we are handling the current issues and are aware of any potential cost implications before we address the problem.
Book an appointment today to find out how we can solve your technology challenges.
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Earning your trust through transparency, accountability, and always delivering.
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While tools, technologies, and smart people are essential, what really sets us apart is our process. We’ve fine tuned our offering to ensure we deliver a reliable, proactive, secure, and highly functioning network infrastructure. With PACE Technical, you will have clarity, insight, and a complete understanding of your technology so that there will never be a “blind spot.”
We have created an all-inclusive, client-focused Power of Pace package that ensures we deliver an exceptional experience through audited processes and procedures that are preserved by our ISO 9001:2015 certification. Whether in a law firm or a manufacturing facility, we understand that there is no room for security breaches or “down time.” IT services and solutions are mission-critical, and we have the team in place to ensure everything runs smoothly.
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