2 is Better than 1: A Guide to Multi-Factor Authentication

The following will guide you through the process of configuring Multi-Factor Authentication (MFA) with your company’s account as it pertains to Microsoft’s online services such as email/Outlook, Teams, SharePoint, OneDrive, etc.

Simply explained, MFA is a security system that requires more than one method of authentication from independent categories of credentials to verify a user’s identity for a login.  Previously, only a password was needed however going forward, logins will require something you know (your password) as well as something you have, in this case, it will use your mobile device, and it will ask you to permit or deny a login attempt.  For applications that don’t support this type of authentication or could be considered a nuisance, random passwords, called “App Passwords” are generated and assigned for each specific device or application.  I.e. Outlook, iPhone, iPad, laptop, will all have different random passwords.  Don’t worry, you won’t need to remember or keep track of them, in fact that’s the idea behind it.  It’s a password that you enter once and forget it, if you needed to re-enter the password, say because you got a new device, you would simply generate a new one and delete the old one.

After MFA has been enabled on your account:

  1. From your mobile device, proceed to your App Store/Play Store
  2. Search for and install “Microsoft Authenticator”
  3. On your PC, browse to a Microsoft login page, eg.
    Click on “Sign In
  4. Choose ‘Work Accountif you’re prompted.
    Enter your email address and current network password.
  1. You will be prompted with the following screen:
    More information required
    click Next.


  1. Prompt: Step 1: How should we contact you?
    From the drop-down menu select Mobile app
    Click button ‘Receive notifications for verification
    Click Set up


  1. Prompt: Configure mobile app
    Open the Microsoft Authenticator app
    on your mobile device.

  1. On your mobile device within the
    Microsoft Authenticator app, choose
    ADD ACCOUNT Select “Work or school account”



  1. Steadily hold your mobile device up to the PC
    screen and scan the QR code.
    The account should automatically be added.

10. On your PC, Click Next

11. The status will show ‘verifying’ Once completed the message will show:
Mobile app has been configured for notifications and verification codes.

Click Next

12. PC Prompt:

Step 2: Let’s make sure that we can reach you on your Mobile App device.
You will receive a notification on your mobile device to
Deny or Approve the request


13. Prompt:
Step 3: In case you loose access to the mobile app
Enter a direct number where you can be reached.
In the event that your mobile device is damaged, lost or stolen, the MFA can use this number to authenticate you and also be used to configure a new mobile device when needed.
Click Next

14. Prompt:
Step 4: Keep using your existing applications
Click Done

15. Browse to: https://aka.ms/CreateAppPassword
This is where you will manage your ‘App Passwords’
Delete the ‘Initial app password<date+random no.>’
by clicking Delete next to the date, confirm with yes

16. Click create
Enter the name: Outlook On PC
Click next


17. Copy the new app password to the clipboard
If you’re not comfortable with using the
clipboard, paste the password to a blank
Notepad document.

18. Run Outlook on your PC
You should be prompted to enter a username
and password. Use your email address as your
username and paste the app password as your
Check on Remember my credentials
If you’re not prompted to enter your username
and password, please contact a PACE support
personnel who can assist you further.
Minimize Outlook to continue.

19. Return to the web browser, click close.
If you are receiving email on your mobile device,
generate another app password for email on
that device.
Use a descriptive name for your mobile device
which can include function and model
Email On iPhone8

20. On your mobile device, edit your mail account
settings with this new generated app password.

21. Continue to generate new app passwords for every
device that needs one.

22. You should browse to: https://aka.ms/MFASetup at any time to update your communication settings or to setup a new MFA authenticator for use on another device. Having up-to-date information is important in the event your Microsoft Authenticator app isn’t available such as you left your phone at home, dead battery or otherwise inaccessible.  The MFA can call or text you at another number to complete a request.

You’ve completed the MFA setup for your Microsoft Online account.  If you have any questions or issues with your setup, please open a support request with PACE and we will be able to assist you with configuring, using and troubleshooting issues with regard to your multi-factor authentication.


If you’re one of our clients, and you have any questions on setting up Multi-Factor Authentication for your business, please feel free to reach out to our Client Success or Client Strategist team for further information!
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