Our Story

EXPERIENCE THE PACE DIFFERENCE

29

PACE EXPERTS

20+

YEARS EXPERIENCE

75

CLIENTS

99.6%

SATISFACTION

OUR MANAGEMENT TEAM

CEO

Shael Risman

Shael Risman is CEO and Co-Founder of PACE Technical and comes to the Managed Service Delivery arena with over 25 years of experience in operations, administration, and client experience delivery over a variety of different industries, including Senior Producer for a New York-based marketing company and Director of Regional Operations for a national chain of music stores. He is one of the earliest adopters of the Managed Service philosophy in a small business context, building PACE Technical from a tiny break-fix shop into a thriving MSP recognized consistently on MSPMentor 501, Canada’s Profit 500 and CRN’s Pioneer 250, as well as earning the prestigious designation of one of the top Best Places To Work in Canada ™. Shael is widely considered one of the key innovators on Managed IT Services in North America, contributing regularly to MSPMentor blogs and articles as well as being a featured expert and speaker at key industry events like Xchange, Dattocon, Schnizzfest and IT Nation.

PRESIDENT

Michael Sugrue

Michael Sugrue is the President and Co-Founder of PACE Technical. Originally from Chicago, Illinois, Michael started his IT career as a programmer in the aerospace industry. He has held many roles in the IT industry including programming, project management, network planning, purchasing and procurement, infrastructure cabling, estimating and business development. Michael is the foundation behind our satisfied clients exemplified by his combination of technical aptitude, strong account management experience and open communication style. He oversees PACE’s top accounts and projects and is part of the research and development team for new products and services. In 2000, Michael founded PACE Technical Services Inc.

VP of OPERATIONS

Jay DA Costa

As a certified Project Manager with over 20+ years’ experience in BI, Data Analysis, Process Management and Business Analytics, Jay is responsible for ensuring that PACE provides an industry leading proactive and customer focused approach to our clients’ technology. Jay focuses on the behind-the-scenes procedures that keep your PACE experience consistent and efficient.

VP of Strategic Technologies

Noman Ahmed

With over 20 years’ experience, Noman has held a number of positions in IT. He has a Degree in Computer Science and industry training/certifications i.e. Microsoft, ITIL, Cisco, Citrix. Noman has an overall mandate to provide leadership and guidance in developing robust, innovative, and secure solutions to enhance PACE’s offerings. His core focus is to provide direction on strategic technology issues, resource allocations, training, and efficient delivery of PACE’s IT infrastructure services.

OUR TEAMS

Client Strategy

Assists with Onboarding, Keeps you updated on where we are at with projects, Monitor KPI’s, ensures you are constantly becoming more efficient, Proactive calls and Annual technology reviews – Not to tell you what's wrong – but to tell you what directions things are headed.

Client Success

First Point of Contact at PACE. Oversees the Onboarding period, Monitors KPI’s, and Proactive Calls to improve business results and ensures technology success!

Infrastructure Management

Scheduled Onsite Visits, Alignment to Standards & Best Practices, Proactive System & Security Checks, Onsite Troubleshooting, Backup Testing and more!

Help-Desk Support

Fast and friendly Emergency Support (Onsite & Remote) available 24/7, easy to use Ticketing System, get help via Online, Phone or Email 8AM – 8 PM.

Why us?

We provide you with a complete solution.

Our CompleteCare IT solutions focuses on Enhanced Cybersecurity, Insights, Strategy, and a World-Class Customer experience for our clients.

OUR STORY

EXPERIENCE THE PACE DIFFERENCE

29

20+

75

99.6%

OUR MANAGEMENT TEAM

CEO

PRESIDENT

VP of OPERATIONS

VP of Strategic Technologies

OUR TEAMS

Client Strategy

Client Success

Infrastructure Management

Help-Desk Support

We provide you with a complete solution.

ARE YOU A GREAT FIT FOR US?

Local GTA Business

Ready To Invest

Technology Driven

Growing Company

20-200 Computer Users

Value Cybersecurity, Strategy & Insights

Our Partners

PACE TECHNICAL SERVICES INC.

SIGN UP FOR OUR NEWSLETTER