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OUR STORY

EXPERIENCE THE PACE DIFFERENCE

29

PACE EXPERTS

20+

YEARS EXPERIENCE

75

CLIENTS

99.6%

SATISFACTION

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OUR SERVICES

OUR MANAGEMENT TEAM

Shael Risman – CEO

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CEO

Shael Risman 

Shael Risman is CEO and Co-Founder of PACE Technical and comes to the Managed Service Delivery arena with over 25 years of experience in operations, administration, and client experience delivery over a variety of different industries, including Senior Producer for a New York-based marketing company and Director of Regional Operations for a national chain of music stores. He is one of the earliest adopters of the Managed Service philosophy in a small business context, building PACE Technical from a tiny break-fix shop into a thriving MSP recognized consistently on MSPMentor 501, Canada’s Profit 500 and CRN’s Pioneer 250, as well as earning the prestigious designation of one of the top Best Places To Work in Canada ™. Shael is widely considered one of the key innovators on Managed IT Services in North America, contributing regularly to MSPMentor blogs and articles as well as being a featured expert and speaker at key industry events like Xchange, Dattocon, Schnizzfest and IT Nation.

mike president

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PRESIDENT

Michael Sugrue

Michael Sugrue is the President and Co-Founder of PACE Technical. Originally from Chicago, Illinois, Michael started his IT career as a programmer in the aerospace industry. He has held many roles in the IT industry including programming, project management, network planning, purchasing and procurement, infrastructure cabling, estimating and business development. Michael is the foundation behind our satisfied clients exemplified by his combination of technical aptitude, strong account management experience and open communication style. He oversees PACE’s top accounts and projects and is part of the research and development team for new products and services. In 2000, Michael founded PACE Technical Services Inc.

Jay

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VP of OPERATIONS

Jay DA Costa

As a certified Project Manager with over 20+ years’ experience in BI, Data Analysis, Process Management and Business Analytics, Jay is responsible for ensuring that PACE provides an industry leading proactive and customer focused approach to our clients’ technology. Jay focuses on the behind-the-scenes procedures that keep your PACE experience consistent and efficient.

Noman

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VP of Strategic Technologies

Noman Ahmed

With over 20 years’ experience, Noman has held a number of positions in IT. He has a Degree in Computer Science and industry training/certifications i.e. Microsoft, ITIL, Cisco, Citrix. Noman has an overall mandate to provide leadership and guidance in developing robust, innovative, and secure solutions to enhance PACE’s offerings. His core focus is to provide direction on strategic technology issues, resource allocations, training, and efficient delivery of PACE’s IT infrastructure services.

OUR TEAMS

Client Strategy

Assists with Onboarding, Keeps you updated on where we are at with projects, Monitor KPI’s, ensures you are constantly becoming more efficient, Proactive calls and Annual technology reviews – Not to tell you what's wrong – but to tell you what directions things are headed.

Client Success

First Point of Contact at PACE. Oversees the Onboarding period, Monitors KPI’s, and Proactive Calls to improve business results and ensures technology success!

Infrastructure Management

Scheduled Onsite Visits, Alignment to Standards & Best Practices, Proactive System & Security Checks, Onsite Troubleshooting, Backup Testing and more!

Help-Desk Support

Fast and friendly Emergency Support (Onsite & Remote) available 24/7, easy to use Ticketing System, get help via Online, Phone or Email 8AM – 8 PM.

Why us?

We provide you with a complete solution.

Our CompleteCare IT solutions focuses on Enhanced Cybersecurity, Insights, Strategy, and a World-Class Customer experience for our clients.​

Pace Team

ARE YOU A GREAT FIT FOR US?

Local GTA Business

Ready To Invest

Technology Driven

Growing Company

20-200 Computer Users

Value Cybersecurity, Strategy & Insights

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OUR SERVICES

Our Partners

Partner logoss

The PACE Difference – We’re in this business to help other small businesses grow and move forward. It’s as simple as that.

Toronto, Ontario’s IT Experts. Nestled smack in the middle of the thriving Technology sector of Markham, Ontario, PACE Technical Services Inc. is comprised of a dynamic group of professionals dedicated to bringing Fortune 500 I.T. solutions to small and mid-sized businesses in the Greater Toronto Area.

PACE TECHNICAL SERVICES INC.

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475 Cochrane Drive. Unit 4

Markham, Ontario L3R 9R5

Phone: (905) 763-7896

Email: [email protected]

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value than this. How does this work? Cloud computing uses networks of remote servers accessed over the Internet to store, process, and manage data. Today’s forward-thinking businesses (and most of our clients) use our cloud services to increase staff mobility, cut unasoned professionals who offer the important services your business requires to succeed in today’s technology-driven world.nies that only pay us to fix issues do not always expose us to the ticking time-bombs that could be currently in place in their technology infrastructure. When your IT provider has a 360-degree view of your business we can prevent a lot of IT disasters before they cause end-user interruption, missed opportunities, and huge ein place in their technology infrastructure. When your IT provider has a 360-degree view of your business we can prevent a lot of IT disasters before they cause end-user interruption, missed opportunities, and huge expenses. Our goal is to eliminate these surprise expenses and make your technology work for you so your business can grow.nies that only pay us to fix issues do not always expose us to the ticking time-bombs that could be currently in place in their technology infrastructure. When your IT provider has a 360-degree view of your business we can prevent a lot of IT disasters before they cause end-user interruption, missed opportunities, and huge expenses. Our goal is to eliminate these surprise expenses and make your technology work fbusinesses (and most of our clients) use our cloud services to increase staff mobility, cut unnecA lot of small businesses “spin their wheels” when it comes to choosing the right technology. They try out new hardware, software, and other technologies that do not work for them. A year later, these products are sitting on a shelf somewhere collecting dust. How are you supposed to know what will work for you both today and into the future? You have other tasks to focus on. Our IT Strategic Planning Services are forward-thinking and innovative, yet firmly grounded in practical, cost-effective solutions that provide value. Theseir technology infrastructuran prevent a lot ofs. We also have a weekly reoccurring virtual “All-Staff” meeting with our President and CEO where we share wins, highs and lows and most importantly, check-in with each other. essolutions for your uniq huddles and monthly one-on-one meetings to gauge how our team work activities at a location of their choosing. These importantly, check-in with each other.